General Policies

• Minors (age 17 and under) must be accompanied by a parent or guardian at all times.
• All sales are final. BonaVenture Skating does not offer refunds.
• Any and all valid coupons cannot be combined with any other coupons, promotions, offers, reservations, parties, or events, and are subject to change without notice.
• BonaVenture Skating is not responsible for lost or stolen items.
• Commercial recording or photography is not permitted.
• No outside food or drinks are allowed (with the exception of birthday cakes approved beforehand by a manager).
• Attractions are available on a first come, first serve basis. 
• Attractions may temporarily or permanently close at any given time. Please call your local store for availability and details on any special event or promotion. 
• Coupons and promotions are one per person per day.
• Promotional Gift Cards are for arcade use only. Cards are rechargeable and additional credits or attractions can be added at any time.
• Coupons and Promotional Gift Cards cannot be used for food and do not have any cash value.
• All individuals participants in FlyZone must wear safety grip socks at all times. Socks are sold separately. Shoes are not permitted unless otherwise specified by an attendant. For a full and detailed list of attraction policies, please call your local BonaVenture Skating store.
• Grip Socks and Roller Skates are sold separately and required for each attraction respectively.
• Some attractions may have age and height restrictions. Please call or visit BonaVenture Skating for details.
• Management has the authority to end any event early if party members’ actions are believed to be reckless and/or inappropriate. Refunds will not be given. 
• BonaVenture Skating does not sell or share any information provided by guests for booking purposes, waivers, or any other reason.
• By entering the facility’s premises, BonaVenture Skating has the right to photograph, videotape, and/or record all guests and use guests’ face, likeness, voice, and appearance in connection with exhibitions, publicity, advertising, and promotional materials without reservation or limitation
• Individuals are strictly prohibited from consuming alcohol on all property premises (including parking lots).

Party and Group Events

• Parties and events must be booked in advance and secured with a non-refundable deposit. Deposits may vary per package/booking. All party and event deposits and payments are non-refundable.
• Please arrive 15 minutes before your scheduled party time to allow for check-in time. Additional time is not available unless booked prior to your event.
• The individual(s) booking the event is responsible to cover any damages and/or repairs occurred at the facility by the group’s party members. 
• Management has the authority to end any event early if party members’ actions are believed to be reckless and/or inappropriate. Refunds will not be given. 
• Payment for any remaining balance on birthday parties or events will be taken at the time of check-in.
• An 4.87% service fee is applied to all parties and events.
• You are welcome to bring approved decorations to your scheduled party that are not permanent and do not cause any damage to BIG property. Confetti, pinatas, glitter, and silly string are not permitted. If present, these items will incur a $100 cleaning fee.

Health and Safety

• Sanitizing stations are placed all throughout our facilities. While not required for entry, masks are welcome and encouraged. 
• BonaVenture Skating performs routine maintenance on all equipment and structures required by state regulations. 
• By entering the facility’s premises, visitors understand the known and unanticipated risks. All visitors play at their own risk. This includes, but is not limited to, those individuals who suffer from seizure disorders, are pregnant, and anyone who has physical limitations that should not incur an increased heart rate.
• Visitors are required to inform staff of any potential risks or injuries witnessed
• First-aid kits are stationed at every location and available for medical purposes
• Safety of visitors is of utmost importance. BonaVenture Skating has a zero tolerance for violence and will proceed with legal action.
• All BonaVenture Skating policies and procedures are subject to change without notice and at the discretion of the owners / management. Restrictions may apply to any of the offers, promotions, coupons, parties, or events mentioned above. Please visit or call BonaVenture Skating for any questions you may have.

All BonaVenture Skating policies and procedures are subject to change without notice. Restrictions may apply to any of the offers, promotions, coupons, parties, or events mentioned above. Please visit or call BonaVenture Skating for any questions you may have.